Guarantees

1. Consult the warranty applicable to your BBQ according to the manufacturer below.

2. If a warranty applies, complete the warranty form.

• No warranty is applicable if the use of a BBQ or smoker is not done according to the recommendations in the user guide.
• No warranty is applicable if the product has been modified.
• No warranty is applicable on rust.
• No warranty applies to misuse or use
  abuse of a product
• No warranty is applicable if the product has not been properly maintained.
  
• Electronic products such as the Allumax from BBQ Québec are guaranteed for 1 year, excluding any use that does not comply with the recommended use.

• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for stainless steel grills
• 10-year full coverage warranty, plus 50% lifetime discount on Stainless Steel Tube Burners
• 5 years of total coverage, plus 50% off lifetime stainless steel heat deflectors
• 10 years of total coverage, plus 50% lifetime discount on cast iron grates
• 5 years of total coverage, plus 50% off lifetime stainless steel rear burners
• 5 years of total coverage, plus 50% lifetime discount on ceramic burners (excluding grill)
• 2 years for all other parts

• 15 years coverage for Cast Aluminum Parts / Stainless Steel Base
• 15 years coverage for the Stainless Steel Cover
• 15 years of coverage for the enameled porcelain cover
• 15 years of coverage for Stainless Steel Cooking Grids
• 10 years of total coverage, plus 50% off until the 15th year for Stainless Steel Tube Burners
• 5 years of total coverage, plus 50% off until the 15th year for Enameled Cast Iron Cooking Grids
• 5 years of total coverage, plus 50% off until the 15th year for Stainless Steel Burner Plates
• 5 years of total coverage, plus 50% lifetime discount on ceramic burners (excluding grill)
• 2 years for all other parts

• 10 years coverage for Cast Aluminum Parts / Stainless Steel Base
• 10 years coverage for the Stainless Steel Cover
• 10 years of coverage for the enameled porcelain cover
• 5 years of total coverage, plus 50% off up to the 10th year for the painted steel cover
• 5 years of total coverage, plus 50% off up to the 10th year for Stainless Steel Tube Burners
• 5 years of total coverage, plus 50% off up to the 10th year for Enameled Cast Iron Cooking Grids
• 3 years of total coverage, plus 50% off up to the 10th year for Stainless Steel Burner Plates
• 2 years for all other parts

• 10 years of coverage for enameled porcelain lids and bowls
• 5 years of total coverage, plus 50% off up to the 10th year for the Air Control System
• 5 years of total coverage, plus 50% off up to the 10th year for Enameled Cast Iron Cooking Grids
• 3 years of total coverage, plus 50% off up to the 10th year for Chrome Plated Cooking Grids
• 5 years of total coverage, plus 50% off up to the 10th year, for Stainless Steel Tube Burners
• 2 years for all other parts

• 10 years coverage for cast aluminum parts / stainless steel base
• 10 years coverage for stainless steel burners
• 5 years of total coverage, plus 50% off up to the 10th year for ceramic infrared burners (excluding grill)
• 10 years of total coverage, plus 50% off until the 15th year for Stainless Steel Covers, Doors and Drawer Panels
• 5 years of total coverage, plus 50% off up to the 10th year for Enameled Cast Iron Cooking Grids
• 5 years of total coverage, plus 50% off up to the 10th year for Stainless Steel or Porcelain Burner Plates
• 3 years of total coverage, plus 50% off until the 10th year for Hinges, Slides and Cabinets
• 2 years for all other parts

• 3 years coverage for Aluminum Table Tops and Pedestals
• 3 years coverage for Stainless Steel Trays
• 3 years coverage for Stainless Steel Burners
• 2 years for all other parts

• NAPOLEON warrants that the components in your new NAPOLEON product will be free from defects in material or workmanship from the date of purchase for a period of one year.

• 10 years coverage for tanks (against perforation and not rust, 2 years on the coating except for discoloration)
• 10 years coverage for lids (against perforation and not rust, 2 years on coating excluding discoloration)
• 10 years coverage for stainless steel burners (against perforation, not rust)
• 5 years coverage for stainless steel grills (against perforation, not rust)
• 5 years coverage for Flavorized stainless steel bars (against perforation, not rust)
• 5 years of coverage for enameled cast iron grills (against perforation and not rust)
• 2 years coverage for Flavorized enameled steel bars (against perforation, not rust)
• 2 years coverage on all other parts

• 10 years coverage for tanks (against perforation and not rust, 2 years on the coating except for discoloration)
• 10 years coverage for lids (against perforation and not rust, 2 years on coating excluding discoloration)
• 10 years coverage for stainless steel burners (against perforation, not rust)
• 10 years coverage for stainless steel grills (against perforation, not rust)
• 10 years coverage for Flavorized stainless steel bars (against perforation, not rust)
• 5 years of coverage for enameled cast iron grills (against perforation and not rust)
• 5 years coverage for Flavorized enameled steel bars (against perforation, not rust)
• 10 years coverage for ignition systems (wiring module, electrode and button) (excluding battery and damage caused by battery)
• 10 years coverage for grease management systems (tray and tray) (against perforation, not rust)
• 2 years coverage on all other parts

• 5 years coverage for tanks (against perforation and not rust, 2 years on the coating except for discoloration)
• 5 years coverage for lids (against perforation and not rust, 2 years on coating excluding discoloration)
• 5 years coverage for stainless steel burners (against perforation, not rust)
• 5 years of coverage for enameled cast iron grills (against perforation and not rust)
• 5 years coverage for plastic parts (excluding discoloration)
• 2 years coverage on all other parts

• 10 years coverage for tanks (against perforation and not rust)
• 10 years coverage for lids (against perforation, not rust)
• 2 years coverage for cooking and fire grates - 5 years coverage for stainless steel grates (against perforation and not rust)
• 5-year coverage for One-Touch stainless steel cleaning systems
• 5 years coverage for thermoplastic/thermoset parts (excluding discoloration)
• 2 years coverage for all other parts

• 10 years coverage for tanks (against perforation and not rust)
• 10 years coverage for lids (against perforation, not rust)
• 5 years coverage for nylon handles (excluding fading)
• 2 years coverage for all other parts

• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for stainless steel grills
• Lifetime warranty (25 years) for stainless steel burners
• Lifetime warranty (25 years) for exterior construction
• 15 years coverage for manifold (valves)
• 1 year coverage for the remaining components

• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for stainless steel grills
• Lifetime warranty (25 years) for exterior construction
• 1 year coverage for the remaining components

• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for stainless steel grills
• Lifetime warranty (25 years) for exterior construction
• 1 year coverage for the remaining components

• Lifetime warranty (25 years) on the ceramic bowl, ceramic base and ceramic firebox
• 5 years coverage for metal and cast iron parts
• 3 years coverage for ceramic heat deflectors
• 1 year coverage for the thermometer
• 1 year coverage for gaskets

*We are able to support you with your warranty request only for Kamado Joe products purchased from BBQ Québec.

• 3 years coverage on all components (if purchased after January 1, 2017)
• 1 year coverage on all components (if purchased before January 1, 2017)

• 1 year coverage on all components

• 1 year coverage on all components

• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for smoking boxes
• Lifetime warranty (25 years) for exterior construction

*Warranties do not cover rust

• 3 years of coverage on the plancha
• 3 years of coverage on exterior construction

• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) for cast stainless steel burners
• Lifetime warranty (25 years) for stainless steel grills
• 20 years of coverage for stainless steel burners
• 15 years coverage for brass burners
• 15 years coverage for manifolds and valves
• 15 years of coverage for rear burners
• 5 years coverage for heat deflectors
• 5 years coverage for infrared burners
• 3 years coverage for side burners
• 1 year coverage for ignition systems
• 1 year coverage for electrical systems

• 10 years of coverage for the tank
• 10 years coverage for stainless steel grills

• Lifetime warranty (25 years) for the tank
• Lifetime warranty (25 years) against manufacturing defects
• Lifetime warranty (25 years) for the cover
• Lifetime warranty (25 years) for stainless steel burners
• Lifetime warranty (25 years) for cooking grids
• Lifetime warranty (25 years) for manifold and valves
• Lifetime warranty (25 years) for heat deflectors
• Lifetime warranty (25 years) for fuel compartments
• 1 year coverage for ignition systems
• 1 year coverage for electrical systems
• 1 year coverage for all other components

• Stainless Steel Parts - 2 Year Limited Rust-Through Warranty.
• Porcelain coated parts - 2 year limited warranty against rust.
• Burner - 2 years warranty