Check out our most frequently asked questions below for answers: |
FAQ
Do you have any questions?
BBQ delivery and assembly (in store)
From April 1 , 2021
Shipping cost: $60
Price of assembly: $100
*Excludes all purchases made online.
Request for partnership or sponsorship
For any partnership or sponsorship request, please send the details to commandites@bbquebec.com .
Opening hours of our stores
For our store hours, please visit our branch page here.
Request for LIVE lessons for groups
We do indeed offer a live virtual class formula for groups (coworkers, friends, events, etc.). Communicate the details of your request with our team at info@bbquebec.com and we will respond within 1 to 3 business days.
Difference between Master touch and Master Touch Premium
The new Master Touch Premium has the same benefits as the Master Touch, but in addition, this kettle can be transformed into a smoker. So you can now grill, roast and smoke with this 3-in-1 BBQ thanks to its smoker mode (located at the bottom of the BBQ) and its heat deflector (included).
The Master Touch Premium also has new features, such as: a fixed stainless steel hinge, an ergonomic handle that can hold the iGrill (or a drink), a charcoal ring made for better control and a stainless steel heat diffusion plate.
You can pre-order this BBQ now (delivery is scheduled for March 2021), but act quickly, because it is only available in limited quantities.
You can watch this live from Max to learn more about this revolutionary BBQ:https://www.facebook.com/BBQquebec/videos/635915390450620 .
Return and exchange procedure
In response to the health measures requested by the government to limit the risks of contagion, returns and exchanges of merchandise in stores are not authorized. That said, we remain informed about the global situation and any changes that may take place in the coming weeks.
As soon as the government lifts health measures regarding returns and exchanges of goods, these two options will be possible , even if your purchase is more than 30 days old, contrary to our usual policy.
If you received a damaged item, please send us photos of the product and/or box with your order number at info@bbqquebec.com. Our team will respond to you within 48 to 72 business hours.
If you received a damaged Weber or Napoleon brand BBQ or accessory, please contact the supplier directly to have their warranty honored.
For a Weber product, visit https://www.weber.com/CA/en/service/warranties/weber-31692.html .
For a Napoleon product, visit https://www.napoleon.com/en/ca/barbecues/support/warranty/warranty-claim .
If you received an item different from the one you ordered, please send us a photo, indicate your order number (if the purchase was made online) or telephone number (if the purchase was made in store) and mention the name of the item you received at info@bbqquebec.com .
Request for guarantees
For all warranty requests, refer to this page .
BBQ 101 Online Class
The courses are pre-recorded, so you can watch them at your leisure! Once you have made your purchase, you will receive a confirmation email from us. Then, within 24 to 48 hours, you will receive a second one which will contain, this time, your personal accesses so that you can connect to the learning platform. The course is divided into sections; you can therefore watch all the capsules at once or in several times. Thanks to your accesses, you will be able to rewatch the capsules over a period of one year.
delivery time
Depending on the product ordered and the type of transport requested, there is a waiting time of 5 to 7 business days to be expected regarding the processing of current orders. When your package is ready to be collected by the carrier, you will receive an email with a tracking number (which will allow you to follow your package in real time) which will confirm that your order is on its way to its destination.
In the case of delivery of a BBQ, we cannot provide you with a tracking number, but we will send you an email to confirm its shipment and we will contact you by phone to make an appointment with you for its arrival at the destination.
Cast Iron Grate vs Stainless Steel Grate
Cast iron grates can store heat, which means they can heat up more quickly than stainless steel grates. For example, if your grill is set to 500°F, cast iron grates could raise the temperature to 600°F. That said, if your grill has an infrared side burner, you may not need to heat up the inside of the grill.
These two types of grills also stand out in terms of their maintenance. Indeed, in order to keep your cast iron grills for as long as possible, you must oil them. You must therefore clean the grills of your BBQ with a brush and, when they are cold, oil them. Unlike them, stainless steel grills only need to be brushed.
Credit card problem
The billing address must be 100% the same as the one Visa or Mastercard has on file for the order to be accepted. Your phone number, your middle name (if you have one)… everything. If you have any difficulties, we encourage you to contact your credit card company to verify the information they have on file for you.
For security reasons and to prevent fraud, our systems are very sensitive to the information filled in the fields. If you have tried more than 3 times to place an order and it still does not work, it is possible that, for security reasons, our site is blocking your information. Wait a few hours and try again if this is your case.
Unable to pair orders
Due to the high volume of orders we are currently receiving, we are unfortunately unable to match one order to another. This applies to orders in our system and those awaiting shipment.
Also, we are unable to add additional items to a confirmed and processing order. This is unfortunately necessary to ensure that orders are shipped properly as quickly as possible.
Difference between Rogue and Rogue XT
The Rogue XT grills are even better equipped than the "regular" Rogues. Their top grill is larger and their lid is about 3 inches higher, which ultimately allows you to cook large cuts of meat, like a chicken, without them leaning against the lid.
Grill Daddy Brush
The Grill Daddy brush is only available in our stores at the moment. Please feel free to contact us at 450-693-1227 before you go so we can confirm whether we have it in stock or not.
Difference Kettle Nap and Weber
Although both models have a 22-inch cooking surface, Napoleon's branded accessories are fewer than Weber's. On that note, however, some Weber-branded accessories can be used in the Napoleon kettle, such as charcoal separators to demarcate cooking areas, for example.
Otherwise, the Napoleon Kettle has flaps on its grate that allow you to add charcoal inside it while cooking, which makes it roughly comparable to the Weber Premium. It does, however, have slightly fewer accessories than the Master-Touch.
Both BBQs (Napoleon and Weber kettle) are very good products, but if you are considering buying the Premium then it is just a matter of brand.
ALL IN ONE
The All-in-1 is an accessory made in Quebec that is added to a kettle-type BBQ (sold separately), 22.5 inches or 26 inches.
It is an ultra-versatile 304 stainless steel ring that includes a door, a rotisserie support and seats for adding additional grates.
With the All-in-1, you can transform your simple charcoal kettle BBQ into:
- Pizza oven
- Rotisserie (ideal for barbecues)
- Vertical smoker
- Tandoor oven
- Argentinian Grill
- More still
By the way, the All-in-1 gives your BBQ more height, so you can even cook a chicken on a beer can!
If you are looking for additional accessories, here are the favorites of the inventor of the All-in-1, Pierre-Luc Darveau:
- For the All-in-1 “smoker” mode (2 additional grills from the different ranges available):
- Stainless steel grid with joints
- Steel grid with joints
- Steel grid without articulation
- 26 inch BBQ grill
- Heat deflector
- To “push to the max” the BBQ:
- To ensure that the One Touch system is in perfect condition and that it is properly seated at the bottom of the kettle:
- Helix
- For the All-in-1 “rotisserie” mode:
- For the “pizza oven” mode of the All-in-1 (pizza maker set):
- Spatula
- Pizza stone
- Pizza cutter
- All kinds of pellets to fan the flame
- To cold smoke with the All-in-1:
- Smoker
- All kinds of granules
- For the All-in-1 “tandoor oven” mode:
- Skewers
- Spit of your rotisserie
KJ2 VS Kamado Joe 3
The Kamado Joe 3 is much more equipped than the Kamado Joe 2. It comes with a parabolic bowl to better deflect heat, a 3-tier grill system (its head and bowl are larger than the Kamado Joe 2), a 304 stainless steel charcoal basket for better air circulation and higher temperature increase, a deluxe cart and aluminum shelves.
Difference between Rogue SE 525 and Prestige 500
The first difference between these two models is in their tank. While the Rogue SE 525 has a simple tank made of cast aluminum, the Prestige 500 has a double tank.
Next, while both models have a rear burner and a side burner, the second difference is that the rotisserie kit is not included with the Rogue SE 525, but is with the Prestige 500.
Weber CE-330 and CE-335 Features
The CE-330 BBQ does not have a door at the front, so its cart is open.
The CE-335 BBQ, on the other hand, has 9mm grids (instead of 7mm, like the CE-330), has the iGrill 3 integrated and has a door at the front, so its cart is closed.
Difference between prestige and prestige pro
The grates on these two models are very different. While the Prestige 500 has 7mm grates, a chrome warming rack and a cast iron infrared grate, the Prestige Pro has 9mm grates and all (grates, warming rack and infrared grate) are made of stainless steel.
The Pro model also has LED lights and a cart made of 304 stainless steel with several practical compartments, making it a durable, robust and resistant BBQ.
Otherwise, the Prestige 500 and Prestige Pro both have a lined tank, so can be used year round without any problem.
Request for BBQ parts
If your BBQ is out of warranty, call us in store to check if we have the part.
Master Touch VS Premium
Unlike the Premium model, the Master-Touch has a lid support, 2 charcoal baskets, a gourmet grill system (premium quality grills) and a half-moon shaped warming rack. Also, the Master-Touch has larger wheels, which gives the BBQ more height; a significant advantage that people greatly appreciate!
Slight temperature fluctuation PG24/36SG +/- 20°
As with any smoker, there may be occasional temperature differences inside the smoker, especially on cold days. It is important to note that the location of the smoker can play a role in the temperature difference due to the amount of wind it faces. To regulate this difference, however, it is possible to use an insulated cover with a Camp Chef product.
Otherwise, you also need to allow time for the smoker to stabilize after lighting it. In any case, be aware that a fluctuation of +/- 20 °F is considered normal with these machines.
Can I receive my BBQ pre-assembled?
Native American Status
In order for us to exempt you from paying taxes on your purchase, you must present us with both sides (front and back) of your Native American Status Certificate and must have your item shipped to a reservation. We must have the complete shipping address to ship your item to you.
If you are Mohawk and reside in Kahnawake, please provide us with your registry number starting with 0700 or 0701, your driver's license and your certificate of Native American status (front and back).
Consumption of granules
1 lb of pellets per hour when the BBQ is at 300°F and below.